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How YouTube Is The New Tool In This Plumbers Tool Belt...

Wednesday, 24 October 2012 10:34

In an Australian first, Darryl and Tanya Simon, owners of PlumbAssist are leading the pack and innovating an industry that has a reputation for tardiness and bumcrack.

YouTube videos are now directly linking clients to this innovative Melbourne plumbing company and providing them with access to cost saving and potentially life saving “How To” and “Hot Tip” videos.

Tanya, co-owner of PlumbAssist, says “the plumbing industry is still rife with the reputation being held up by the image of Billy Bumcrack. As a female in the co-driver seat I feel passionate about providing our customers with the best possible experience. Considering 63% of our calls come directly from a female, we put a strong focus on delivering excellence and happiness which sets us apart”.

Tanya says “YouTube is providing a wonderful medium for Darryl and I to connect, as an entrepreneurial couple running our family business, with our customers. We have partnered with Reece plumbing as our major supplier so we have access to film in their showroom. We are the first in Australia to be doing this.”

Tanya continues to say “Our goal is to provide everyone with information about how we can save them money and the headache of having a cowboy turn up on their doorstep. My hope is that this raises standards in the industry. We have had a lot of fun doing this too. There are some hilarious outtakes”

Families and businesses all over Australia are spending millions of dollars every year in emergency plumbing call outs and repairs. Plumbing emergencies can cause major damage to homes and businesses. These plumbing emergencies cause major damage to treasured belongings in the home and can potentially bring a business to its knees. In some cases this can also lead to lengthy, time consuming insurance claims which can cause major headaches for home and business owners.

Christmas is just around the corner, and the onslaught of cowboy plumbers around the country taking advantage of the “silly season” begins. Darryl and Tanya aim to educate the general public about avoiding making these biggest mistakes when choosing a plumber and what they can do in the case of a plumbing emergency. Armed with the right information, families and businesses can literally save thousands of dollars, the headache of lengthy insurance claims and the heartache of loosing treasured belongings. Especially when families are already financially stretched at Christmas time.

Darryl says “Its during the Christmas holiday period that its almost like the wild west out there. I’ve been around long enough to see what goes on not only during the holiday period but also during the year. My aim together with Tanya is to bring some innovation and respect to an industry that has a reputation for tardiness and bumcrack. Our videos light-heartedly educate home and business owners about preventing plumbing emergencies and how to choose a reputable plumber”.

Darryl and Tanya cover topics such as “Where to Locate Your Main Water Meter” “How To Turn Off Your Main Water Meter In The Event of an Emergency“ and “How To Avoid Making The Biggest Mistakes When Choosing a Plumber”.

PlumbAssistTV can be viewed at www.youtube.com/user/PlumbAssist

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For further information contact:
Tanya Simon
PlumbAssist
T: 0421 047 011
E: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


About Darryl and Tanya Simon

Darryl is a licensed and registered plumber/gas fitter in Melbourne while Tanya is the Chief Chick behind the scenes. Together as a husband and wife team they have operated their business for nearly 11 years and are proud to be the ONLY Australian plumbing company providing valuable and actionable information aimed at empowering the general public, helping people save money and providing everyone who needs a plumber with professional advice and a wonderful customer experience.

PlumbAssist has been awarded a GOLD Australian Customer Service Award in 2011 (formerly known as TDS Plumbing) and also been Melbourne’s favourite trade service 2009 & 2010 in the Caulfield Leader.