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Get The Word Out acknowledges the Turrbal and Jagera peoples as the Traditional Custodians of Meanjin (Brisbane), where we are based. We recognise their continuing connection to land, waters and community, and pay our respects to Elders past and present. We extend this respect to all Aboriginal and Torres Strait Islander peoples.
Get The Word Out is operated by Digitaliyf Pty Ltd (ABN 73 635 634 650) (we, us or our). These Terms of Use govern the website, single-release purchases, recurring subscriptions and all press release submissions, editorial assessment and distribution services.
By purchasing or using a service, you agree to the terms disclosed at checkout and these Terms of Use. Where mandatory laws give you rights or remedies, those laws prevail over any inconsistent term. Please review our pricing, submission requirements and refund information before purchase.
Depending on your selected package, our services may include editorial eligibility assessment, distribution of accepted press releases to relevant media contacts, categorisation, publication in our online newsroom and distribution reporting where offered.
We provide press release distribution, not guaranteed editorial coverage. Independent journalists and publications decide whether to respond to, quote or publish any material. Payment does not guarantee acceptance of a submission that does not satisfy the clearly disclosed editorial requirements.
Information about current packages, inclusions and pricing is shown at checkout and on our Pricing & FAQ page. If package-specific terms disclosed at checkout conflict with general descriptions on this page, the specific disclosed inclusions prevail, subject to law.
You are responsible for your submitted text, images, links, quotations, attachments and contact details. You confirm, after taking reasonable steps to check them, that:
Our editorial assessment does not replace the submitter’s own fact-checking or legal advice. We may request suitable substantiation before or after publication.
We accept genuine news about businesses, services, products, events, research, communities, organisations and other matters of legitimate media interest. We may refuse content where we have reasonable grounds to believe it:
A legitimate, responsibly reported criticism or matter of public interest is not automatically disallowed. We assess context, evidence, applicable restrictions and the wording used; disagreement with an allegation alone is not determinative.
Releases about criminal or civil proceedings, judgments, acquittals, settlements, legal disputes or allegations about identifiable third parties are subject to heightened verification.
If reasonably requested, you must supply relevant court identifiers, the date and court involved, judgments or orders, transcript passages supporting judicial quotations, and reliable evidence for significant allegations. You must identify material related outcomes or ongoing proceedings where omission would make the announcement misleading.
You must distinguish allegations, witness evidence, submissions, judicial findings, criminal standards of proof and your own opinions. Do not suggest an acquittal, dismissal or settlement proves a finding not actually made. Quotes must be accurate and contextualised. Do not selectively omit material facts so as to create a materially misleading impression.
Do not publish protected identities or material prohibited by a suppression or non-publication order, statute or other binding restriction. Judicial criticism of a witness does not automatically authorise broader accusations about that person. Where warranted, we may require removal, narrower attribution, independent verification or written confirmation of legal review.
The mere appearance of material in court evidence, documents or earlier media coverage does not establish that we may lawfully republish it.
We may review submissions before and after distribution and reasonably request clarification, supporting evidence or amendments. For minor issues capable of remedy, we will ordinarily give you a reasonable opportunity to correct the release without treating it as a rejected submission.
We may pause, refuse, withdraw or remove a release where there are reasonable grounds to believe that publication may breach the law, these Terms of Use, a court order or the rights of others, or pose a significant legal or safety risk. Urgent removal may occur without prior notice; where reasonably practicable, we will explain the concern promptly afterwards.
If a release is removed or distribution paused while facts are checked, this is not in itself a final finding that you have breached the terms. We will reassess credible supporting information and consider corrections, reinstatement or appropriate remedies.
Media releases already delivered to third parties usually cannot be recalled from recipients, and newsroom removal cannot guarantee that external copies disappear. We are not responsible for independent editorial decisions made by those third parties.
A single-release purchase permits submission of one eligible release under the inclusions and pricing displayed at checkout. Eligibility standards and the complaint and remedy provisions below apply.
If you choose a 30-day subscription, the subscription starts at the time of your initial successful payment and renews automatically every 30 days until cancelled. The price and the maximum number of releases permitted in each 30-day period are shown before you subscribe. Any renewal charge will be disclosed as required by law.
Your purchased allowance applies only to the relevant 30-day billing period, subject to applicable rights and the exception for a timely, compliant submission affected by our own delays or service failure.
ALL UNUSED PRESS RELEASE ALLOWANCES EXPIRE AT THE END OF THEIR RESPECTIVE 30-DAY BILLING PERIOD. THEY CANNOT BE CARRIED FORWARD, ACCUMULATED, TRANSFERRED OR CONVERTED TO FUTURE CREDITS, REGARDLESS OF HOW MANY ALLOWANCES REMAIN UNUSED. NO DISCRETIONARY REFUND, CREDIT OR EXTENSION IS PROVIDED SOLELY BECAUSE AN ALLOWANCE WAS UNUSED, EXCEPT WHERE WE AGREE OTHERWISE OR LAW REQUIRES A REMEDY.
A release submitted within its valid period that otherwise meets the requirements will not be treated as expired solely because our own review or service delay carries its processing beyond the period end. We will honour the timely compliant submission or provide any legally required remedy.
Occasional goodwill extensions or credits do not establish a recurring entitlement or amend future subscription terms.
You may cancel an ongoing subscription at any time through your account dashboard. Cancellation stops future renewals once processed and does not generally reverse charges for an already commenced 30-day period. You may use remaining eligible allowances during that paid period, subject to these terms and your statutory rights.
If the online cancellation function is unavailable, contact us using the website contact form before the next renewal. We will not deliberately impose unnecessary barriers to cancellation. We will provide the disclosures, reminders and online cancellation functionality required by law as relevant obligations commence.
A customer is not entitled to a discretionary refund or replacement distribution merely because a submitted press release is rejected or removed as a result of a material breach of the submission requirements disclosed before purchase. This applies particularly to materially misleading, unlawful, defamatory or inadequately substantiated submissions for which we reasonably requested evidence or corrections.
Where feasible, we will identify the issue and provide a reasonable opportunity to rectify a remediable breach. If a customer does not remedy a material issue, or the content cannot reasonably or lawfully be distributed, we may close that submission and decline a free replacement distribution.
Any decision to retain a payment or treat a submission as used will be reasonable and proportionate to the agreed service, work performed, the nature of the breach and the customer’s rights under law. We will not impose a punitive forfeiture unrelated to legitimate costs or services provided.
Where a release has already been distributed and is subsequently removed because of the customer’s material breach, we will not generally provide a discretionary refund for distribution and other services already properly performed. This does not affect statutory remedies or any agreed remedy for our own service failure.
We do not ordinarily refund a purchase solely because a customer changes their mind, no longer requires the service, receives less independent media interest than hoped, or leaves subscription allowances unused. This is subject to consumer guarantees, misleading-conduct remedies and other mandatory rights.
If we reject a compliant submission for reasons unrelated to your breach, cancel the service for our own convenience, fail to supply the agreed service, or otherwise fail to meet an applicable consumer guarantee, we will provide the remedy required by law. Depending on the circumstances this may include supplying or repeating the service, credit where accepted, a partial or full refund, contract cancellation or compensation.
Nothing in these Terms of Use excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation. In particular, any general statement that a fee or release is ‘non-refundable’ is subject to those rights and any other mandatory legal rights.
We assess refund requests on their merits, including what was promised, what services were actually performed, the cause of any failure and the applicable law. A customer’s entitlement to a statutory remedy is never conditional on our discretion or on accepting store credit.
We generally distribute accepted releases during our advertised business hours in Brisbane, excluding Queensland public holidays. Reasonable efforts will be made to meet requested timings and embargoes, but specific timing is not guaranteed unless expressly agreed.
You must proofread the final submission before sending. Please notify us promptly of errors. We may offer reasonable formatting or editorial suggestions and correct obvious typographical issues; substantive changes affecting the meaning of the announcement should be authorised by you.
Once distribution to outside recipients has occurred, corrections may be sent where practicable but earlier emails and independent articles cannot generally be recalled.
Releases must accurately identify their source and an authorised media contact. Agencies must have authority from the client they represent. Media categories must be genuinely relevant. We may reasonably recategorise or reduce irrelevant categories to protect the quality of our distribution.
Do not use repeated or near-identical releases to spam media contacts, or use misleading or excessive linking for search-engine manipulation. We ordinarily recommend no more than one substantially similar release per week from the same source and normally limit repeated links to the same website unless editorially justified.
Independent media decisions, search engine indexing, external publication, interviews, enquiries, leads and commercial results are not guaranteed. We cannot control the continued availability of content on third-party websites or the actions of independent recipients.
We will provide the purchased service with due care and skill and within any agreed timeframe, subject to any lawful limitations and the statutory guarantees that apply.
You retain rights to your original content. By submitting it, you grant us a non-exclusive, royalty-free licence to format, reproduce, publish and distribute it as reasonably required to supply the purchased services and maintain appropriate records. You warrant that this use is authorised and does not infringe third-party rights.
You may ask us to remove material from platforms we control, subject to legal, recordkeeping and service requirements. We cannot guarantee removal from independent media or cached third-party services.
We handle personal information in accordance with our Privacy Policy and applicable privacy law. By submitting third-party personal details, you confirm you are authorised to provide them and that their inclusion in the release is lawful and appropriate. Media contact information included in a release may be shared with its recipients and published.
We may restrict or suspend an account where we have reasonable grounds to suspect serious or repeated content breaches, fraudulent activity, security misuse, unlawful conduct or material risk to our platform or others. Where practicable we will notify you and allow a reasonable opportunity to respond or remedy the issue. Urgent temporary restrictions may be applied immediately.
We will not retain prepaid charges for undelivered compliant services solely because we choose to close an account for our own convenience. Account closure and refund consequences will be assessed under the circumstances and applicable law.
To the extent permitted by law, you are responsible for losses directly caused by your material breach of these Terms of Use, unlawful content or infringement of third-party rights.
Where legally permitted, you indemnify us against reasonable, direct losses and reasonable legal costs arising from such conduct, but only to the extent caused by your actions or omissions. This indemnity does not apply to losses caused by our negligence, wrongdoing or breach of contract or law; nor does it override rights that cannot be excluded.
Nothing in these terms excludes our duty to exercise due care and skill or any other non-excludable statutory liability.
For a problem with distribution, billing, rejection or removal, please contact us with your order details, explanation and supporting documents. We will assess complaints reasonably and in good faith, including whether any statutory remedy applies, and provide an explanation of our decision.
Nothing prevents you from seeking assistance from the Queensland Office of Fair Trading, the ACCC or another competent regulator, tribunal or court.
We may update these terms for future purchases and future subscription periods. We will make the updated terms available before they apply and give reasonable advance notice of material changes affecting ongoing customers, together with any applicable right to cancel. We will not retrospectively remove accrued rights, impose new fees for a paid period or otherwise override existing statutory rights.
These Terms of Use are governed by the laws of Queensland, Australia, and applicable Commonwealth law. Any mandatory rights available to you under another applicable law remain unaffected.
Digitaliyf Pty Ltd | ABN 73 635 634 650 | PO Box 3045, Newstead QLD 4006, Australia | https://getthewordout.com.au
Before payment, we will clearly present the applicable price, inclusions, recurring billing terms (if selected), how to cancel, 30-day expiry without rollover, editorial acceptance criteria and our policy on customer-caused non-compliance. We will ask for affirmative acceptance of these Terms at checkout and will provide required subscription notices and information. We will not rely on these Terms to excuse misleading website or checkout representations.