PRESS RELEASE: MOVE Bank wins 2025 Mozo Award for Australia’s Best Small Customer-Owned Bank

MOVE Bank is proud to announce that we have been named Australia’s Best Small Customer-Owned Bank in the 2025 Mozo Experts Choice Awards. This recognition reflects our commitment to providing exceptional value, outstanding service, and a member-first approach to banking.

A win based on real value – not just headlines
The Mozo Experts Choice Awards are among the most respected in the Australian financial services industry. These awards are grounded in detailed, analysis. In this year’s assessment, Mozo’s research team reviewed 2,739 individual product rankings across 47 award categories, including home loans, personal loans, transaction accounts, savings, term deposits, and credit cards~.

To determine the winners of the Australia’s Best title, Mozo didn’t just look at one product in isolation. Instead, they assessed the overall competitiveness and consistency of each institution’s product suite. The banks that came out on top were those offering both exceptional and consistently above-average value across the board – meaning that if a customer did all their banking with just one provider, they could be confident they were getting great value every step of the way.

MOVE Bank’s win in the “Small Customer-Owned Bank” category reflects our performance across multiple award-winning products and our enduring focus on value, fairness, and transparency.

Backed by customer trust
This industry recognition comes at a time when customer trust is more important than ever – and the numbers back up our reputation.

According to Roy Morgan’s March 2025 Net Promoter Score (NPS) benchmarks, mutual banks like MOVE Bank continue to outperform the big four banks by a wide margin when it comes to customer advocacy. While the average NPS for the big four sits at -17.0, mutual banks achieved a healthy +15.7, highlighting the strength of the customer-owned model*.

In simple terms: mutual banks are more likely to be recommended by their members – and MOVE Bank is proud to be part of that trusted segment.

What this means for our members
For over 50 years, MOVE Bank has been helping Australians take control of their finances with better rates, fewer fees, and a personalised, people-first approach. This award confirms what our members already know – that banking with MOVE Bank means banking with an institution that puts your best interests first.

Whether you’re applying for a home loan, building your savings, or managing your everyday banking, our goal is to deliver great value every time – not just during promotional periods or special offers.

~ MOVE Bank recognized in Mozo Experts Choice Awards 2025 – more information on the awards research methodology at mozo.com.au

* Roy Morgan Consumer Advocacy and Net Promoter Score (NPS) in the Banking Sector March 2025

About MOVE Bank
MOVE Bank is a Brisbane-based, member-owned bank that has been helping Australians achieve their financial goals since 1968. As a customer-owned institution, MOVE Bank exists to serve its members, not shareholders, and reinvests profits into delivering better rates, fairer fees and exceptional service. With all staff based in Brisbane and members located across the country, MOVE Bank offers award-winning home loans, savings and everyday banking solutions with a personal touch. MOVE Bank is regulated by APRA and ASIC and is a proud member of the Customer Owned Banking Association.

For more information, visit www.movebank.com.au.