PRESS RELEASE: Next Telecom Boosts Customer Experience Capabilities with ipSCAPE Partnership

Sydney, Australia 11th of May, 2023: Comms Group (ASX:CCG) today announced its SME telco division, Next
Telecom, has signed a strategic partnership with Australian Cloud Contact Centre as a Service (CCaaS)
technology provider ipSCAPE.
The collaboration is aimed at strengthening Next Telecom’s position in the Australian SME and corporate midmarket
sectors through enhancing Next Telecom’s capabilities in cloud communications. The ipSCAPE platform
has an extensive range of features, which deliver personalised and scalable customer experiences.
Gavin Roache, CEO Next Telecom said, “We are excited to be able to expand our customer experience offering
with ipSCAPE’s Contact Centre as a Services (CCaaS) platform. Our suite of telecommunications services and
our local customer service and support combined with ipSCAPE’s service offering, makes us confident that we
will deliver unparalleled client engagement and bring even more value to our customers.”
With its cloud native software, ipSCAPE enables customer service and sales teams to have multichannel
interactions with customers that build loyalty and improve satisfaction. ipSCAPE has extensive experience in
the SME and mid-market sector powering the customer communications of high growth companies across
sectors including financial services, utilities, and retail. Building on its Contact Centre capabilities, ipSCAPE also
provides value added features including business intelligence, advanced analytics, and AI to drive innovation in
Cloud Communications.
“We are thrilled to partner with Next Telecom, who share our commitment to providing customers with the
tools and hands-on support they need to create incredible customer moments. This partnership will enable us
to expand our reach and further cement our position as a leading provider of cloud contact center solutions to
organisations across Australia and beyond,” said Fiona Boyd, CEO of ipSCAPE.