PRESS RELEASE: Risk Tracker Available to ANZ Businesses for Tracking Financial Risk During COVID-19
FinancialForce, the leading customer-centric ERP and #1 professional services automation (PSA)* business suite, has made the FinancialForce Risk Tracker available to businesses across Australia and New Zealand.
Risk Tracker was designed by the company at first to gain deep visibility of its own pandemic-related, financial risk environment, before releasing it to its customer base as a free of charge addition to FinancialForce Analytics.
Risk Tracker was created in recognition that COVID-19 crisis has hit many organisations hard when it comes to pipeline, revenues, and cash flow. According to Australian Bureau of Statistics (ABS) Head of Industry Statistics, John Shepherd “41 per cent of businesses reported that revenue had fallen… and 22 per cent had an increase in operating expenses.” Furthermore, 35% of Australian businesses are predicting difficulty with meeting financial commitments, relays ABS. FinancialForce feels that the key to thriving during these uncertain times lies in the ability to understand and assess customers’ unique circumstances and quickly intervene with offers of support.
“Risk Tracker is particularly valuable in APAC, where regional markets are experiencing varying impact as a result of COVID-19. Businesses operating across the region are discovering no two markets are facing the same conditions. Risk Tracker empowers them to get ahead of risk wherever it happens,” says Simon Peterson, Managing Director, APAC, FinancialForce.
Intelligent Financial Risk Tracking for Salesforce Users
The FinancialForce Risk Tracker is a business signal processing application powered by Salesforce Einstein AI (Artificial Intelligence). Free of charge to ANZ FinancialForce Analytics and Salesforce Einstein users, it empowers businesses everywhere with access to powerful financial risk analysis and threat tracking signals, in order to protect customer and business health during the pandemic or other risk scenarios they might be facing.
Risk Tracker is easy to configure to business’ individual needs allowing them to configure alerts for their most important business signals with context, so that they can take immediate action at the first sign of impending risk.
How Risk Tracker Works
Business users can tag Opportunities, Accounts, and Contacts in Salesforce with risk levels, via Salesforce Chatter posts, requiring no changes to existing infrastructure. Risk Tracker aggregates the results to provide the business with a dashboard view of the risks associated with any account, delivering:
. Signals for Tracking Threats: Dynamic aggregation of unstructured comments across your business to pre-define risk levels.
. Better, faster decisions: Executive Summary Dashboard giving timely risk analysis in an accessible format.
. Risk Analysis by Department: Success teams, Finance, Services, and Sales all benefit from visibility of risk specific to their role.
. Predictive Insights: Indicators for assessing the impact of COVID-19 across all business areas including pipeline, cash flow and customer churn.
. Easy to Configure: Simple setup and incorporation of risk levels and predictive signals that matter most to your business.
. Native to Salesforce: Manage FinancialForce Risk Tracker in conjunction with your existing Salesforce Einstein or FinancialForce Analytics solutions, for free.
“Tracking the impact of changes to Accounts and Opportunities with a simple hashtag that pipes into a beautiful Einstein dashboard allows sales and CS teams to focus on their customers, and executives to focus on the most affected areas of the business. The information is relevant and actionable immediately out of the box,” says Bryan Miller, VP of HCM Practice Leadership at Blue Water Learning.
Businesses can find out more about FinancialForce Risk Tracker at https://www.financialforce.com/risktracker/.
Or via the Salesforce AppExchange if you are an existing Salesforce platform user.
