PRESS RELEASE: WebsiteStrategies Announces The launch Of Their Website Mystery Shoppers service

Qld, Australia – Featuring real Australian and New Zealand testers, WebsiteStrategies has just launched an online mystery shopper portal that enables eCommerce stores to have the design, functionality and all other aspects of their website tested by real people. This way online stores can improve their presence, ensuring a customer-centric experience and repeat business.
Mystery shoppers have been a part of the bricks and mortar retail world for many years. This is where Mystery Shopping companies send someone into the store as a real customer and they write up a report on their experience, by answering a list of predetermined questions.
The same thing can be done with online stores. Naturally, the process is a little different, but the desired outcome is the same. eCommerce stores gain valuable feedback and insight into how their store is performing from a customer’s perspective. Business owners work in conjunction with WebsiteStrategies to compile a list of criteria for the mystery shopper to make note of. A mystery shopper is then assigned to evaluate the website, make a purchase and provide a report on their findings and overall experience.
In order to stay competitive in the eCommerce world, mystery shoppers provide vital information so online store owners can improve their website and increase customer satisfaction.
Ashley Bryan, who heads up WebsiteStrategies and their new Mystery Shopping Evaluation Service, has this to say about the current state of the retail industry and eCommerce:
“The Coronavirus epidemic, which has seen people quarantined and not able to get out to the shops, has led to an increase in online buying, for sure. People who previously may not have used eCommerce much or at all, perhaps because of security fears or a lack of confidence in using eCommerce websites, now are much more comfortable to do so, born out of necessity. And even with the easing of restrictions, many of these shoppers are often still buying online because those barriers are now overcome. So, this is the right time for shopping website owners to ensure that their websites provide the best possible user experience for their customers.”
About Website Strategies ‘Mystery Shoppers for eCommerce Websites’:
Website Strategies is an SEO company that helps both Australian and New Zealand businesses gain more exposure in the search engines.

For more information visit Website Strategies Mystery Shopper page:
https://websitestrategies.com.au/ecommerce-mystery-shoppers/